Warranty/Returns

WARRANTY AND RETURNS

We guarantee our products a 24-month warranty period. All batteries carry a 6-month warranty period. Post-warranty repair service for products is not provided.

HOW TO RETURN DEVICES UNDER WARRANTY

Products may only be returned if they are defective due to order assembly or manufacturing fault. Products are intended to be used by personnel with appropriate training and experience.

The warranty does not cover defects or malfunctions caused by accidents, misuse, abuse, catastrophes, improper maintenance or inadequate installation – not following operating instructions (including failure to heed warnings) or use with equipment for which the product is not intended.

The warranty does not apply to any consequential damages. It is not applicable to supplementary product equipment (i.e., PSU, power cables, antennas) unless the accessory is defective upon arrival.

Please contact us so that we can discuss your situation individually and make the best decision for you.

RIGHT TO RETURN GOODS (EU CONSUMER LAW)

In accordance with Directive 2011/83/EU of the European Parliament and of the Council on consumer rights, customers within the European Union have the right to return goods purchased under a distance sales contract within 14 calendar days without providing any reason. The 14-day period begins on the day the customer, or a third party indicated by the customer, takes physical possession of the goods.

To exercise this right, the customer must notify us of the decision to return the goods by means of a clear written statement within the specified period. The customer is responsible for the direct costs of returning the goods, unless otherwise agreed.

This statutory right to return goods applies exclusively to consumer purchases and does not limit or affect the warranty terms set out above.